Covid 19 Delays
Covid 19 - as shipping companies are overwhelmed with orders and they are also experiencing personnel shortages, you may see delayed delivery times. In some areas first class shipping can take up to a month though that is not the standard. To get your order in a more timely manner, priority shipping is the best option.
Returned Items - If a customer returns an item or wants to exchange an item, they are responsible for shipping and up to 15% restocking fee.
Please be aware that your country may charge you taxes/tariffs and other fees on top of what you are ordering. That is the buyers responsibility to pay that and not the seller. Please check with your country to determine what fees may be added so that it will not come as an unwanted surprise.
If choosing priority mail domestic and/or International, USPS will cover up to $100 in damage. If you would like to purchase additional insurance, please email us and we can make arrangements for that. There is no insurance provided for first class mail domestic or International.
For USA orders we offer free shipping on orders over $199. In those cases SozoSoundz will send all orders priority mail or UPS Ground which will cover up to $100 in lost or damaged merchandise. If more insurance is wanted, please email me and I will add extra fee's for that service. For shipping under $199, the buyer chooses the desired shipping method.
On priority shipping through either USPS or UPS includes $100 insurance. We can add more shipping insurance at the request of the customer. If you are sending a priority shipment and you want to insure over a $100 then it is basically $.75 for every $100. In that case you would also have to buy the first $100 again. So a $200 shipment would be $1.50 for example. Please note that anything above the $100 insurance for priority shipping is the responsibility of the customer to make arrangements with SozoSoundz. In other words it is not automatically included.
Please be advised that SozoSoundz is not responsible for any items damaged, stolen or lost in transit.
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